Refund policy

We strive to ensure every order reaches you in perfect condition.

Damaged Product

If your product arrives damaged, please contact us within 48 hours of delivery with:

• Order Number
• Photos of the product
• Photos of the package

After verification, a replacement may be issued.

Incorrect Product

If you receive the wrong product, please contact us within 48 hours.

Returns

Due to the nature of food and consumable products, opened products cannot be returned.

Refund Eligibility

Refunds may be issued only for:

• Damaged products
• Incorrect products
• Lost shipments confirmed by the courier

Approved refunds are processed within 7–10 business days.